December 12th, 2011

Mayo Clinic’s seven-prong model improves service quality, patient experience scores

By Kelley Luckstein

Details of a "seven-prong" model for improving service quality and creating value, developed by Mayo Clinic in Arizona, were published in the November/December issue of Journal of Healthcare Management. Results of the pilot study suggest that the model has utility in improving patient experience scores, which can influence reimbursement under value-based purchasing.

News Medical,  12/12/11

Tags: Mayo Clinic Arizona, Quality

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