Posted on December 12th, 2011 by Kelley Luckstein
Details of a "seven-prong" model for improving service quality and creating value, developed by Mayo Clinic in Arizona, were published in the November/December issue of Journal of Healthcare Management. Results of the pilot study suggest that the model has utility in improving patient experience scores, which can influence reimbursement under value-based purchasing.
News Medical, 12/12/11
You must be logged-in to the site to post a comment.