Posted on January 16th, 2012 by
Details of a "seven-prong" model for improving service quality and creating value, developed by Mayo Clinic in Arizona, were published in the November/December issue of Journal of Healthcare Management. Results of the pilot study suggest that the model has utility in improving patient experience scores, which can influence reimbursement under value-based purchasing.
News Medical, 12/2011
Tags: Mayo Clinic Arizona
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