More than 600 people from as far away as China and Canada streamed into Rochester's Mayo Civic Center last week from health systems near and far. They were seeking ideas for how to transform their hospitals and clinics using systems engineering to save costs, increase safety and improve patient satisfaction. When Mayo Clinic CEO Dr. John Noseworthy took the stage, he showed a different image: an automobile. The car, he said, is a better representation. The automobile in the image was completely disassembled and spread apart. "That's health care in our country," Noseworthy said. Currently, he said, patients are asked to put the car back together themselves, getting health services piecemeal.
Post-Bulletin by Jeff Hansel