October 20, 2009

Mayo Clinic’s patient portal back on track

By Kelley Luckstein

The patient portal launched in July 2007 at the Mayo Clinic was running smoothly until bedlam broke loose last December.


The Medfusion system was on overload due to the software company's rapid growth, and for a month or so, online access was sporadic…


John Bachman, MD, a consultant in family medicine at the Rochester, Minn., group practice, detailed Mayo's switch from on-site appointments to online visits, highlighting the experiences he faced as lead coordinator…


"Traditional family medicine is merging with the technologies and processes of the 21st Century," he noted. More than 2,200 Mayo patients have used the pilot program so far, he said.


Healthcare IT News by Joyce Pellino Crane, 10/15/09

Tags: Health IT, Medfusion, patient portals

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