October 28, 2009

Design Thinking May Change Your Hospital Experience

By Kelley Luckstein

Doctor. Nurse. Physican assistant. Lab technician. Interior designer?
Yes, you read that last one correctly. Designers are increasingly becoming important members of your health care team, and they are helping to change the way that you receive medical care in some very innovative and creative ways.

It’s called “design thinking,” and it is aimed at changing your health care experience by changing the environment where you receive care. It helps take the fear and anxiety out of the hospital environment by making things friendlier, brighter, and easier to navigate.

“The health care team of the future has to involve designers,” says Nicholas F. LaRusso, MD, director of the Center for Innovation & SPARC lab at the Mayo Clinic in Rochester, Minn. The SPARC lab is working to re-create and reshape the entire patient experience with the help of a cadre of designers. LaRusso discussed his experiences at a General Electric Healthymagination conference in New York City.


WebMD, by Denise Mann 10/28/2009

Tags: design thinking, Dr. Nicholas LaRusso, hospital experience, Innovation (Center of)

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