December 12, 2011

Mayo Clinic’s seven-prong model improves service quality, patient experience scores

By Kelley Luckstein

Details of a "seven-prong" model for improving service quality and creating value, developed by Mayo Clinic in Arizona, were published in the November/December issue of Journal of Healthcare Management. Results of the pilot study suggest that the model has utility in improving patient experience scores, which can influence reimbursement under value-based purchasing.

News Medical,  12/12/11

Tags: Mayo Clinic Arizona, Quality

Please sign in or register to post a reply.
Contact Us · Privacy Policy