April 26, 2013

Risk of Delay in Response to Patient E-Mails Up Over Weekend

By Logan Lafferty

The risk of delays in opening and responding to primary care patient e-mail communication is significantly worse at the weekends, according to a study published in the April/June issue of Quality Management in Health Care. James E. Rohrer, Ph.D., from the Mayo Clinic in Rochester, Minn., and colleagues assessed delays in response to primary care patient secure e-mail communications from patients in treated in four clinics. A sample of over 300 messages, randomly selected from 7,322 messages collected for the study, were analyzed.


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Tags: Doctors Lounge, Dr. James Rohrer, Mayo Clinic Rochester, Patient Care, patient email, Quality Management in Health Care, Research, response

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