August 21, 2009
By ldw06
1. Getting to ‘WOW’: Consumers describe what makes a great shopping experience New Wharton research finds that 35% of shoppers have had an extraordinary — or wow — retail experience in the past six months. But in order to hit that mark, retailers must deliver on as many as 10 different elements of the shopping […]
Tags: AHA Summit, healthcare Consumerism, Patient Experience, retail, Wharton, Wow